Returns Policy

Rochford Supply Returns Policy

We understand that your customers’ plans change. That’s why, should you no longer need an unused product, we will happily accept returns for up to 30 days from the date of purchase (Tools, cut fabric, used products, foam/PolyWrap/PolyDown Fill, special orders, and custom orders are not eligible for return). While you’ll be responsible for return freight, we’ll make it easy by sending a pick-up tag and deducting the return shipping cost from your credit.  

We’re committed to making returns as smooth as possible. Please review the return window and restocking fee based on your account level:

Standard Customers

• Returns accepted within 30 days of delivery
• 25% restocking fee applies

Silver Level Rochford Pro Wholesale Partners

• Returns accepted within 30 days of delivery
• No restocking fee

Gold / Platinum / Plus Rochford Pro Wholesale Partners

• Returns accepted within 60 days of delivery
• No restocking fee