Warranty Information
Rochford® Product Warranty
Rochford® brand products are warranted against manufacturer defects for a period of 3 years from purchase against defects in materials and workmanship. Rochford warrants it will replace without charge any Rochford® brand product that is not merchantable because of defects in materials and workmanship. All textiles and soft goods eventually show signs of typical wear-and-tear, which is to be expected, and is not covered under our warranty. Start your projects with the confidence that Rochford® products will provide years of enjoyment under normal use.
CushionCraft® Product Warranty
CushionCraft® brand products are warranted against manufacturer defects for a period of 3 years from purchase against defects in materials and workmanship. Rochford warrants it will replace without charge any CushionCraft® brand product that is not merchantable because of defects in materials and workmanship. All textiles and soft goods eventually show signs of typical wear-and-tear, which is to be expected, and is not covered under our warranty. Start your projects with the confidence that CushionCraft® products will provide years of enjoyment under normal use.
CushionCraft® Foam is not warranted against damage due to improper installation, incorrect sizing, damage due to water or other contaminants, or normal wear and tear. In the event of a manufacturing defect Rochford will provide a replacement product as the sole and exclusive remedy. Labor, other materials, or cost of installation or removal are not covered by the warranty.
AquaTop® Product Warranty
AquaTop® brand products are warranted against manufacturer defects for a period of 3 years from purchase against defects in materials and workmanship. Rochford warrants it will replace without charge any AquaTop® brand product that is not merchantable because of defects in materials and workmanship. All textiles and soft goods eventually show signs of typical wear-and-tear, which is to be expected, and is not covered under our warranty. Labor, other materials, or cost of installation or removal are not covered by the warranty.
PowerSnap® Product Warranty
PowerSnap® brand products are warranted against manufacturer defects for a period of 5 years from purchase against defects in materials and workmanship. Rochford warrants it will replace without charge any PowerSnap® brand product that is not merchantable because of defects in materials and workmanship. Start your projects with the confidence that PowerSnap® products will provide years of enjoyment under normal use. In the event of a manufacturing defect Rochford will provide a replacement product as the sole and exclusive remedy. Labor, other materials, or cost of installation or removal are not covered by the warranty.
eTek™ Product Warranty
eTek™ brand products are warranted against manufacturer defects for a period of 1 year from purchase against defects in materials and workmanship. Rochford warrants it will replace without charge any eTek™ brand product that is not merchantable because of defects in materials and workmanship. All textiles and soft goods eventually show signs of typical wear-and-tear, which is to be expected, and is not covered under our warranty. Labor, other materials, or cost of installation or removal are not covered by the warranty.
Modality™ Product Warranty
Modality™ brand products are warranted against manufacturer defects for a period of 3 years from purchase against defects in materials and workmanship. Rochford warrants it will replace without charge any Modality™ brand product that is not merchantable because of defects in materials and workmanship. All textiles and soft goods eventually show signs of typical wear-and-tear, which is to be expected, and is not covered under our warranty. Labor, other materials, or cost of installation or removal are not covered by the warranty.
What Is Not Covered Under the AquaTop®, CushionCraft®, PowerSnap®, eTek™, Modality™ & Rochford® Warranty?
Our warranty does not cover: Damage caused by improper care or use, normal wear, incorrect cleaning, natural fading of colors, or natural breakdown of materials over time. Fabric and material that is cut or pierced; Foam or fills that are damaged due to exposure to water; Labor, cost of removal or installation, or other items that are part of an assembly that are not the Rochford®, AquaTop®, eTek™, PowerSnap®, Modality™ or CushionCraft® product or zipper; Shipping of defective item to Rochford Supply. This warranty does not cover normal care and cleaning, damage from misuse or abuse, improper installation, or costs associated with replacement of the product, including labor and installation, except as noted in this warranty.
ALL WARRANTIES LISTED ABOVE ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REMEDY OF REPLACEMENT IS THE SOLE AND EXCLUSIVE REMEDY ARISING FROM THE SALE OF ROCHFORD’S PRODUCTS. IN NO CASE WILL ROCHFORD BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE, including without limitation, damage to other property, loss of profits, loss of goodwill, or other economic loss, whether such incidental or consequential loss or damage is claimed on account of breach of warranty, breach of contract, negligence, strict liability in tort, or any other legal theory. Rochford specifically disclaims any and all liability for loss or damage of any type resulting from applicator/installation error in connection with the use of its products.